ORDER PROCEDURE
Order processing occurs from Monday to Saturday, 9 AM to 3 PM. Orders placed after the cutoff time (12 noon) will be processed on the following business day.
Upon verification of the order, Lasco will send a confirmation email to the customer’s registered email address.
ORDER INFORMATION
Lasco reserves the right to cancel an order for any reason, including limitations on quantities available or errors in product or pricing information. If the order is canceled, payment will be credited back via the original payment mechanism to the individual who originally made the payment.
PAYMENTS
Lasco accepts the following modes of payment methods:
- Online bank transfer (BPI or BDO)
- Straight credit card payment (Visa, Mastercard),
- Gcash payments
Lasco assumes no liability for any loss or damages to the customer arising from incorrect shipping and/or payment information entered by the customer. Lasco reserves the right to verify if the customer is duly authorized to use a specific payment method and may suspend the transaction until such authorization is confirmed or cancel the relevant transaction if such confirmation is not available.
REFUND
All refunds will be made via the original payment mechanism to the individual who originally made the payment. Additionally, all refunds will be net of any delivery fees incurred.
Lasco does not guarantee the timeliness of refunds, as the approval and processing of refunds are contingent upon the internal processing guidelines of respective banks and/or payment providers. Furthermore, all refunds are dependent on Lasco’s acceptance of a valid return of the item.
Lasco reserves the right to revise its refund process at any time without prior notice. Moreover, Lasco will not issue a refund for goods that, by nature, cannot be returned. Such goods include damaged products, items with incomplete or damaged packaging, tampered products or warranty stickers, items lacking an official Lasco receipt, or used products that are beyond 7 days.
DELIVERY PROCESS
Lasco accepts same-day deliveries within Metro Manila and courier deliveries for outside Metro Manila. Delivery will be handled by Lasco or its affiliates and will be made to the address specified by the customer at check-out.
The delivery lead times are as follows:
For same-day delivery orders within Metro Manila: Customers will receive the order on the same day from the date of order confirmation.
For provincial or outside Metro Manila: Deliveries will occur within 5 – 7 working days from the date of order confirmation.
For same-day delivery, the authorized receiver must present 1 government ID with photo and signature upon delivery of the item. No item will be released without the valid ID of the authorized receiver.
In the absence of the authorized receiver, an authorized representative may receive the product provided that an authorization letter via email is sent as a reply to the confirmation email sent by Lasco. The authorization letter must include the authorized receiver’s ID and the representative’s ID.
Lasco shall not be held liable for non-delivery of the product due to the following circumstances beyond its control:
- Unavailability of authorized receivers and representatives.
- Incomplete or incorrect contact information and/or delivery details.
Lasco reserves the right to charge additional delivery fees after the first unsuccessful delivery attempt due to the above circumstances. Lasco shall wait for the customer’s advice before proceeding to.
If several failed deliveries occur due to unavailability of authorized receivers and representatives and/or incomplete or incorrect contact information and/or delivery details, delivery fees and other payments made shall be forfeited.
You acknowledge that delivery of the products is subject to availability of the products but you acknowledge that while stock information on the site is updated regularly, it is possible that in some instances a product may become unavailable between updates. All delivery timeframes given are estimates only and delays can occur. If the delivery of your Product is delayed, Lasco will inform you accordingly via e-mail and your Product will be dispatched as soon as it becomes available. The time for delivery shall not be of the essence, and Lasco shall not be liable for any delay in delivery whatsoever caused.